Getting Help in Hong Kong, China

It's an Emergency, but do you know how to get help ?

It is all very well having First Aid and CPR knowledge, but contacting emergency services in Hong Kong can be a very different story.

Most people never stop to think about how to make an emergency call until they actually have to do it, by which time they are often distraught and very unlikely to think clearly.

Call '999' for Ambulance, Fire and Police Services

Remember that telephone calls within Hong Kong are FREE of charge
Dial '999' Give the Operator the Following Information:

1. Service Required: Police, Fire or Ambulance (your call may be transferred)
   
   
2. Your Location: Victims location, address and helpful landmarks, e.g. "Near to the Park 'n' Shop"
   
   
3. Contact Details: Your name & telephone number so they can contact you again
   
   
4. Explain What Happened: Heart attack, drowning, burns ...etc. How many victims and any special conditions e.g. in the case of a road traffic accident
   
   
5. Treatment Being Given: Is First Aid or CPR being given by anybody at the scene

If in doubt, please answer the questions as asked by the operator (they answer around 1,450 calls per day). Know exactly what information is required from you.

Do not hang up the telephone unless the operator tells you to do so. If you send someone else to make the call, make sure they report back to you so you can be sure the call was made.

Emergency Contact Information

Have the following information available and close to your telephone:

• Hong Kong 24-Hour Emergency Contact Tel: 999
• Nearest Public Hospital with Accident & Emergency facilities
• Family Doctor
• Family Dentist
• Local Hospital
• Local Police Station
• Friends for Help
• Electricity, 24-hour service
• Gas, 24-hour service
• Water, 24-hour service
  
  

• Hong Kong Public Hospitals' with Accident and Emergency (A&E) Services
  
  
• Location Map of Hong Kong's Public Hospitals'